Cancellation and Refund Policy

thelasting.page is owned and operated by Sara Imran Khan, referred to in this Policy as the Owner. For cancellation requests, refund requests, payment issues, support requests, legal notices, and all other communications, contact: team@thelasting.page

thelasting.page provides a digital service. Users may pay a one-time fixed fee to claim a Digital Mark on the Website and create or access a related Public Page, subject to the Terms and Conditions. No physical goods are sold or shipped. Delivery occurs digitally through the Website. Because the Service involves allocation of a Digital Mark and access to digital features, purchases are generally final once the Mark is allocated, reserved, claimed, made available, configured, submitted, published, or otherwise delivered.

All purchases are final and non-refundable once the relevant Digital Mark or digital service has been allocated, reserved, claimed, made available, configured, submitted, published, or otherwise delivered, except where: 1. applicable law requires a refund; 2. the Owner expressly approves a refund in writing; 3. the payment was duplicated and verified; 4. the payment succeeded but no Mark or digital service could be allocated because of a Website error; 5. the Owner cancels the transaction for a reason that reasonably requires refunding the user. Refunds are not automatic. Each request is reviewed based on the transaction details, payment provider records, Website records, account activity, moderation status, and applicable law.

A cancellation request may be considered only if it is received before the relevant Mark or digital service is allocated, reserved, claimed, made available, configured, submitted, published, or otherwise delivered. Once delivery has started or the Mark has been allocated, the purchase cannot normally be cancelled. Submitting a cancellation request does not guarantee cancellation. The Owner may reject a cancellation request if the transaction has already been processed, the Mark has already been allocated, the Service has already been delivered, or the request creates payment, fraud, operational, legal, or technical risk.

The Owner may refuse a refund in the following situations: 1. change of mind after purchase; 2. buyer's remorse; 3. failure to read the Website, pricing, Terms and Conditions, or this Policy before purchase; 4. dissatisfaction with public attention, traffic, visibility, clicks, views, popularity, search ranking, social media reach, or commercial outcome; 5. dissatisfaction with how a Mark appears on a particular device, screen size, browser, wall view, thumbnail, overview, or mobile view; 6. dissatisfaction with future Website design changes, layout changes, ring changes, interface changes, or display changes; 7. choosing the wrong Mark, ring, tier, message, image, or account; 8. failure to complete required user actions after payment, such as uploading content, writing a message, submitting content, or publishing a page; 9. content rejection, removal, restriction, hiding, or moderation because of violation of the Terms and Conditions, Content Policy, payment provider rules, law, or third-party rights; 10. account suspension, restriction, or termination because of misuse, prohibited conduct, payment issues, or policy violation; 11. attempted resale, transfer, tokenization, brokering, or unauthorized commercial use of a Mark; 12. payment disputes caused by incorrect, incomplete, false, unauthorized, or misleading information provided by the user; 13. chargeback abuse, refund abuse, fraud, suspicious activity, unauthorized payment activity, money laundering, terrorist financing, sanctions evasion, or other unlawful financial activity; 14. service interruptions, maintenance, outages, redesigns, migrations, hosting issues, payment provider issues, or technical issues that are temporary or outside the Owner's reasonable control; 15. any other situation where the Owner reasonably determines that a refund is not appropriate, except where required by law.

If you believe you were charged more than once for the same intended purchase, contact team@thelasting.page with payment proof. After verification, the Owner may offer one of the following at the Owner's discretion: 1. refund of the verified duplicate payment; 2. allocation of another available Mark; 3. adjustment against another eligible purchase; 4. another reasonable resolution. Duplicate payment claims are subject to verification through Website records and payment provider records.

If your bank account, card, UPI, wallet, or payment method shows a debit but the Website does not confirm a successful purchase, the transaction may be pending, failed, delayed, reversed, or under review by the payment provider. The Owner may wait for payment provider confirmation before allocating a Mark, delivering the Service, or initiating a refund. If the payment provider confirms that the payment failed or was not received by the Owner, the Owner is not responsible for issuing a refund. In such cases, the amount may be reversed by your bank or payment provider according to their timelines and policies.

If payment succeeds but the selected Mark cannot be allocated because of a Website error, duplicate claim, technical issue, payment mismatch, fraud review, or operational issue, the Owner may offer one of the following: 1. allocation of the selected Mark if still available; 2. allocation of a reasonable alternative Mark; 3. the option to choose another available Mark of similar value; 4. refund of the affected payment where appropriate; 5. another reasonable corrective action. The Owner may correct obvious errors in pricing, Mark availability, numbering, ring placement, allocation, or display.

To request a refund, email team@thelasting.page with the subject line Refund Request and include: 1. the email address used for the purchase; 2. payment date and approximate time; 3. amount paid; 4. payment method used; 5. payment ID, order ID, transaction ID, UPI reference, or receipt if available; 6. Mark number, Public Page URL, or ring details if available; 7. reason for the refund request; 8. screenshots or documents supporting the request. The Owner may ask for additional information to verify the transaction, identity, account ownership, payment status, delivery status, or issue reported. Incomplete, false, misleading, unsupported, abusive, or unverifiable refund requests may be rejected.

The Owner will review refund requests within a reasonable time after receiving sufficient information. Review may take longer if the issue involves payment provider confirmation, bank delays, chargebacks, duplicate payment verification, fraud review, AML review, suspicious activity, content moderation, legal review, technical investigation, or missing information. Approval of a refund request is not guaranteed.

If a refund is approved, it will usually be initiated to the original payment method where possible. After the Owner initiates an approved refund, the time for the amount to appear in your account depends on the payment provider, bank, card network, wallet, UPI provider, or other payment system involved. The Owner is not responsible for delays caused by banks, payment providers, card networks, wallets, UPI systems, or other third-party payment systems. Payment provider fees, bank charges, currency conversion charges, taxes, gateway charges, or other transaction costs may be deducted or may not be refundable where permitted by law or payment provider rules.

If you file a chargeback, payment dispute, bank complaint, or payment reversal request, the Owner may suspend, hide, restrict, remove, or release the relevant Mark, Public Page, account access, or digital service while the matter is reviewed. The Owner may provide transaction records, Website logs, delivery records, account records, content records, communications, IP logs, device data, and other evidence to the payment provider, bank, card network, regulator, law enforcement, or other competent authority. Unauthorized or abusive chargebacks may result in account restriction, Mark removal, refusal of future purchases, recovery of costs, or other action permitted by law.

The Owner may refuse, hold, cancel, refund, reverse, restrict, suspend, investigate, or report any payment, refund request, chargeback, account, Mark, Public Page, or transaction that the Owner reasonably believes may involve: 1. fraud; 2. stolen payment methods; 3. unauthorized payment activity; 4. chargeback abuse; 5. refund abuse; 6. money laundering; 7. terrorist financing; 8. sanctions evasion; 9. concealment of unlawful proceeds; 10. mule accounts; 11. suspicious transaction patterns; 12. use of third-party payment instruments without authority; 13. unlawful financial activity; 14. regulatory or payment provider risk. The Owner may request additional information, preserve records, cooperate with payment processors, banks, regulators, law enforcement, or other competent authorities, and take any action reasonably necessary to comply with applicable law, payment provider requirements, and risk-control obligations.

If your User Content is rejected, hidden, restricted, removed, or refused because it violates the Terms and Conditions, Content Policy, Privacy Policy, payment provider rules, applicable law, third-party rights, or the intended operation of the Website, you are not entitled to a refund unless required by law or expressly approved by the Owner. The Owner may allow you to replace rejected content with compliant content where appropriate, but is not required to do so. Repeated violations, serious violations, unlawful content, rights violations, payment risk, or harmful conduct may result in permanent removal of the content, Mark, Public Page, or account without refund, except where applicable law requires otherwise.

Requesting account deletion, removing content, hiding a page, stopping use of the Website, or deleting your own access does not automatically cancel a purchase or entitle you to a refund. The Owner may retain payment, refund, chargeback, fraud, moderation, AML, tax, legal, security, and compliance records even after account deletion, as described in the Privacy Policy and Terms and Conditions.

The Owner may change prices, discounts, tiers, ring availability, or promotional offers at any time before purchase. If the price of a Mark or related service changes after your purchase, you are not entitled to a refund, credit, price adjustment, or difference payment, unless the Owner expressly agrees in writing or applicable law requires otherwise.

Refunds, where approved, may exclude taxes, bank fees, gateway fees, payment processor charges, currency conversion fees, platform fees, or other charges that are not recoverable by the Owner, except where applicable law requires otherwise. If tax invoices, receipts, or payment records need to be corrected because of a refund, the Owner may do so according to applicable law and available payment provider tools.

The Owner may refuse refund requests and restrict access where the Owner reasonably believes that a user is abusing the refund process, submitting repeated unsupported claims, making false statements, threatening chargebacks without basis, manipulating payment flows, attempting to obtain free access, or otherwise acting unfairly or unlawfully.

Nothing in this Policy limits rights that cannot legally be excluded or limited under applicable consumer protection, payment, privacy, or other mandatory laws. If applicable law requires a refund, cancellation right, withdrawal right, chargeback right, or other remedy, the Owner will comply to the extent legally required.

This Policy should be read together with the thelasting.page Terms and Conditions, Privacy Policy, Shipping and Digital Delivery Policy, Content Policy, and any other policies displayed on the Website. If there is a conflict between this Policy and the Terms and Conditions, the Terms and Conditions control unless applicable law requires otherwise.

The Owner may update this Cancellation and Refund Policy from time to time. The updated version will show the effective date or last updated date. Continued use of the Website after an updated Policy becomes effective means you accept the updated Policy, except where applicable law requires otherwise.